On this conflict management course, we use a mixture of theory and practical exercises designed to help you create more effective outcomes in conflict situations.
By changing what you do, what you say and how you say it, you will create change in the other person.
Even if you don’t always get what you want, you will be driving what happens not them.

Course Objectives:
• Working with Difficult People
• Using Honesty and Agreement
• Turning Arguments into Discussions
• Defusing Blame
• Dealing with Strong Feelings
• Delivering Bad News
• Feeding the Solution Not the Problem
• Choosing Appropriate Conflict
• Creating Win-Win
• Achieving Resolution