CENTRE OF ADVANCED TRAINING & DEVELOPMENT
Building Resilience Course Resilience Training – Identify your strengths and develop the ability to bounce back from adversity! What is resilience, and how can you build it?Resilience is the ability to bounce back from adversity. In our resilience building course, you will look at where you already feel resilient and the kind of circumstances that …
Negotiation Skills Course – one day Boost your confidence and negotiate like a professional to close the best deals! We all have to negotiate. Some we will win some we will lose. The principles are the same though. It can be hard, such as negotiating a new piece of work, or soft such as deciding …
Influencing Skills Course Boost your confidence and create trust between you and the people you want to influence at any level! Our influencing skills training course is designed to help you to get people around you to see things slightly differently.It will help provide you with the skills and techniques to impact people and influence …
Influencing and Negotiation Skills – two days Master the skills required to influence and negotiate like a professional! Our influence and negotiation skills course will improve your ability to influence and negotiate.We will expand your capacity to influence internally as well as externally and to deal with tricky negotiations.Our skills exercises will give you the …
Customer Service Course Get the magic customer service touch and create positive customer experiences! This customer service course is for anyone who has contact with customers, whether face to face, over the phone or electronically. It is designed to help you manage your own feelings and behaviour while looking after your customers.It will build your confidence …
Assertiveness Course – two days Boost your confidence and skills when dealing with people and discover a new self-assured you! We cover all the material from the one-day course, plus it gives you more time to practice new behaviours, tools and techniques.Tackle the frustration, resentment and stress that being too accommodating can create and find simple, …
Assertiveness Course – one day Stand up for Yourself – Build your confidence in your ability to handle others and feel better about saying No! The original “too nice for your own good” assertiveness course.The course focuses on making choices, including understanding that you have more choice than you think. It’s a practical course which will help you feel more …
