Anger Anatomy 

We all recognize an angry face when we see one no matter where we are in the world, anger is one of those true universal emotions.
Channeling your anger

One of the most successful ways to manage anger is to channel it. which doesn’t only give you a way to vent and let out your anger, but it can also help direct that anger into positive energy and something more productive.

Business Etiquette

The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is. This two day training program will equip you with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings.

Course objectives:

By the end of this training course participants will be able to:
 Handle initial contact and business introductions professionally and confidently.
 Create and maintain an impression of credibility, power and efficiency during business meetings.
 Follow proper telephone etiquette and create a great first impression on callers with an upbeat energetic and cheerful tone.
 Gain practical tips on handling the most important issues related to professional workplace attire.
 Follow key guidelines of proper written communication etiquette.
 Display proper attention to etiquette, protocol and manners of formal business dining.