This customer service course is for anyone who has contact with customers, whether face to face, over the phone or electronically.

It is designed to help you manage your own feelings and behaviour while looking after your customers.
It will build your confidence and enable you to create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.

You’ll gain the skills you need to develop customer loyalty and we’ll teach you how to take care of yourself and feel confident in any customer situation.

We believe this is one of the best and most effective customer service courses!

Course Objectives:
• Defining Good Customer Service
• Finding the “Human Moment”
• Gaining Confidence
• Delivering a Positive Experience
• Advanced Listening and Responding
• Building Customer Loyalty
• Personalizing Customer Relationships
• Difficult, Rude or Indifferent Customers
• Using Empathy to Manage Complaints
• Make the Customer’s View Work for You
• Caring for Yourself